Privacy Policy

Effective Date: April 16, 2026

Website: www.kratuchat.ai

Company: Kratuchat.ai (A Brand of Jatta M Kommerce Pvt Ltd)

1. INTRODUCTION

Kratuchat.ai (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services, including our WhatsApp Business API platform. By using our services, you agree to the terms of this Privacy Policy.

2. INFORMATION WE COLLECT

a) Personal Information

We may collect:

  • Name
  • Email address
  • Phone number
  • Company name
  • Billing details

b) Customer Data (Processed on Your Behalf)

As a platform, we may process:

  • Customer phone numbers
  • Message content
  • Chat history
  • Contact lists uploaded by you

This data belongs to you (our customer), and we act as a data processor.

c) Technical Data

  • IP address
  • Browser type
  • Device information
  • Usage logs

d) Cookies & Tracking

We may use cookies to:

  • Improve user experience
  • Analyze traffic
  • Remember preferences

3. HOW WE USE YOUR INFORMATION

We use your data to:

  • Provide and operate our services
  • Manage your account
  • Process payments
  • Improve platform performance
  • Provide customer support
  • Send important updates and notifications

4. WHATSAPP / META DATA USAGE

Kratuchat.ai integrates with WhatsApp Business APIs provided by Meta.

By using our platform:

  • You agree to comply with WhatsApp Business policies
  • Messaging data may be processed via Meta infrastructure
  • We do NOT control Meta’s data practices. Please review their policies separately.

5. DATA SHARING & DISCLOSURE

We do NOT sell your data.

We may share data with:

  • Payment providers
  • Cloud hosting providers
  • Analytics tools
  • WhatsApp (Meta) APIs

We may disclose data if required by law.

6. DATA RETENTION

We retain data only as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes

You may request deletion of your data.

7. DATA SECURITY

We implement industry-standard measures:

  • Encryption
  • Secure servers
  • Access control

However, no system is 100% secure.

8. YOUR RIGHTS

Depending on applicable law (India DPDP / GDPR), you have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Withdraw consent

To exercise rights, contact us at support@kratuchat.ai

9. USER RESPONSIBILITY (IMPORTANT)

As a user of Kratuchat.ai, you are responsible for:

  • Obtaining proper consent before messaging customers
  • Ensuring lawful use of data
  • Not uploading unauthorized contact lists

10. INTERNATIONAL DATA TRANSFER

Your data may be stored or processed outside India. We ensure appropriate safeguards are in place.

11. CHILDREN’S PRIVACY

Our services are not intended for individuals under 18 years of age.

12. THIRD-PARTY SERVICES

Our platform may contain links or integrations with third-party services. We are not responsible for their privacy practices.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updated versions will be posted on this page.

14. CONTACT US

If you have any questions about this Privacy Policy:

Email: support@kratuchat.ai

Company: Jatta M Kommerce Pvt Ltd