Privacy Policy
PRIVACY POLICY
Effective Date: [Insert Date]
Website: www.kratuchat.ai
Company: Kratuchat.ai (operated by Jatta M Kommerce Pvt Ltd)
1. INTRODUCTION
Kratuchat.ai (“we”, “our”, “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services, including our WhatsApp Business API platform.
By using our services, you agree to the terms of this Privacy Policy.
2. INFORMATION WE COLLECT
a) Personal Information
We may collect:
Name
Email address
Phone number
Company name
Billing details
b) Customer Data (Processed on Your Behalf)
As a platform, we may process:
Customer phone numbers
Message content
Chat history
Contact lists uploaded by you
👉 This data belongs to you (our customer), and we act as a data processor.
c) Technical Data
IP address
Browser type
Device information
Usage logs
d) Cookies & Tracking
We may use cookies to:
Improve user experience
Analyze traffic
Remember preferences
3. HOW WE USE YOUR INFORMATION
We use your data to:
Provide and operate our services
Manage your account
Process payments
Improve platform performance
Provide customer support
Send important updates and notifications
4. WHATSAPP / META DATA USAGE
Kratuchat.ai integrates with WhatsApp Business APIs provided by Meta.
By using our platform:
You agree to comply with WhatsApp Business policies
Messaging data may be processed via Meta infrastructure
We do NOT control Meta’s data practices. Please review their policies separately.
5. DATA SHARING & DISCLOSURE
We do NOT sell your data.
We may share data with:
Payment providers
Cloud hosting providers
Analytics tools
WhatsApp (Meta) APIs
We may disclose data if required by law.
6. DATA RETENTION
We retain data only as long as necessary to:
Provide services
Comply with legal obligations
Resolve disputes
You may request deletion of your data.
7. DATA SECURITY
We implement industry-standard measures:
Encryption
Secure servers
Access control
However, no system is 100% secure.
8. YOUR RIGHTS
Depending on applicable law (India DPDP / GDPR), you have the right to:
Access your data
Correct inaccurate data
Request deletion
Withdraw consent
To exercise rights, contact us at support@kratuchat.ai
9. USER RESPONSIBILITY (IMPORTANT)
As a user of Kratuchat.ai, you are responsible for:
Obtaining proper consent before messaging customers
Ensuring lawful use of data
Not uploading unauthorized contact lists
10. INTERNATIONAL DATA TRANSFER
Your data may be stored or processed outside India.
We ensure appropriate safeguards are in place.
11. CHILDREN’S PRIVACY
Our services are not intended for individuals under 18 years of age.
12. THIRD-PARTY SERVICES
Our platform may contain links or integrations with third-party services.
We are not responsible for their privacy practices.
13. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
Updated versions will be posted on this page.
14. CONTACT US
If you have any questions about this Privacy Policy:
📧 Email: support@kratuchat.ai
📍 Company: Jatta M Kommerce Pvt Ltd
REFUND & CANCELLATION POLICY
Effective Date: [Insert Date]
Website: www.kratuchat.ai
Company: Kratuchat.ai (Jatta M Kommerce Pvt Ltd)
1. OVERVIEW
This Refund & Cancellation Policy (“Policy”) outlines the terms under which refunds, cancellations, and billing disputes are handled for services provided by Kratuchat.ai.
By purchasing or subscribing to our services, you agree to this Policy.
2. NO REFUND POLICY
All payments made to Kratuchat.ai are non-refundable, including but not limited to:
Subscription fees (monthly / annual)
Setup or onboarding fees
Add-ons or feature upgrades
API usage charges
WhatsApp conversation charges (Meta fees)
👉 Once a payment is processed, it cannot be reversed.
3. EXCEPTION (LIMITED CASES)
Refunds may be considered only at our sole discretion in the following cases:
Duplicate payment due to system error
Payment charged incorrectly (technical issue)
Service not activated due to fault on our side
Any approved refund:
Will be processed within 7–15 business days
May be subject to deductions (processing fees, usage, etc.)
4. FREE TRIAL
If a free trial is offered:
No charges apply during trial period
Once upgraded to a paid plan, no refunds will be issued
5. CANCELLATION POLICY
You may cancel your subscription at any time
Cancellation will stop future billing
However:
No refunds for unused time
Access continues until the end of the billing cycle
6. WHATSAPP / META CHARGES
Kratuchat.ai uses WhatsApp Business APIs provided by Meta.
👉 All WhatsApp-related charges:
Are billed based on usage
Are non-refundable under all circumstances
7. NO CHARGEBACK POLICY (STRICT)
By purchasing our services, you agree to:
NOT initiate any chargeback, dispute, or payment reversal through your bank, card issuer, or payment provider
Instead, you must:
👉 Contact us directly at support@kratuchat.ai
to resolve any billing concerns.
⚠️ If a chargeback is initiated:
We reserve the right to:
Immediately suspend or terminate your account
Block access to all services and data
Recover the disputed amount along with:
Chargeback fees
Legal costs
Administrative charges
Take legal action if necessary
8. FRAUD & MISUSE
No refunds will be issued if:
The account is found violating Terms of Service
Spam or unauthorized messaging is detected
Fraudulent activity is identified
9. PAYMENT DISPUTES
All billing disputes must be raised within 7 days of the transaction.
After this period, charges will be considered final.
10. MODIFICATION OF POLICY
Kratuchat.ai reserves the right to update this Policy at any time.
Continued use of the service implies acceptance of the updated Policy.
11. CONTACT
For billing or refund-related queries:
📧 Email: support@kratuchat.ai
📍 Company: Jatta M Kommerce Pvt Ltd