User Terms

TERMS & CONDITIONS Effective Date: [Insert Date] Website: www.kratuchat.ai 1. INTRODUCTION Welcome to Kratuchat.ai (“Platform”, “we”, “our”, “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website and services, including WhatsApp Business API solutions, automation tools, and related features. By using our services, you agree to be bound by these Terms. 2. ELIGIBILITY You must: Be at least 18 years old Have the authority to represent a business/entity (if applicable) Provide accurate and complete information 3. SERVICES Kratuchat.ai provides: WhatsApp Business API access (via Meta-approved integrations) Chat automation tools Broadcast messaging services CRM and customer engagement tools We reserve the right to modify or discontinue services at any time. 4. META (WHATSAPP) COMPLIANCE You agree to comply with all applicable policies of: WhatsApp Business Policy Meta Platform Terms You must NOT: Send spam or unsolicited messages Use purchased/unauthorized contact lists Violate user privacy or consent 👉 Any violation may result in: Immediate suspension Termination without refund 5. USER RESPONSIBILITIES You are responsible for: Maintaining account confidentiality All activities under your account Obtaining proper user consent before messaging You agree NOT to: Use the platform for illegal or fraudulent activities Transmit harmful or abusive content Attempt to reverse engineer or misuse the system 6. BILLING & PAYMENTS Services are billed on a subscription basis (monthly/annual) All fees are non-refundable unless stated otherwise Prices may change with prior notice Failure to pay may result in suspension Third-party charges (e.g., WhatsApp conversation charges) may apply separately. 7. FREE TRIAL If offered: Limited-time access to features We reserve the right to restrict or terminate trial access 8. DATA & PRIVACY You retain ownership of your customer data We process data only to provide services We implement reasonable security measures Refer to our Privacy Policy for more details. 9. INTELLECTUAL PROPERTY All rights related to: Software Branding Platform design Belong to Kratuchat.ai. You may NOT: Copy, resell, or distribute our platform without permission 10. SERVICE AVAILABILITY We strive for high uptime but do NOT guarantee: Uninterrupted service Error-free performance We are not liable for downtime caused by: Third-party services (e.g., Meta/WhatsApp) Technical failures 11. LIMITATION OF LIABILITY To the maximum extent permitted by law: Kratuchat.ai shall NOT be liable for: Indirect or consequential damages Loss of profits or data Business interruption 12. TERMINATION We may suspend or terminate your account if: You violate these Terms You misuse the platform Required by law or Meta policies You may terminate your account anytime. 13. INDEMNIFICATION You agree to indemnify and hold harmless Kratuchat.ai from any claims arising from: Your use of the platform Violation of laws or third-party rights 14. THIRD-PARTY SERVICES Our platform integrates with third-party services (e.g., WhatsApp/Meta). We are not responsible for: Their availability Their policies or actions 15. GOVERNING LAW These Terms shall be governed by the laws of India. Jurisdiction: Courts of [Your City, e.g., Bangalore] 16. CHANGES TO TERMS We may update these Terms from time to time. Continued use of the platform means you accept the updated Terms. 17. CONTACT For questions regarding these Terms: 📧 Email: support@kratuchat.ai 📍 Company: Jatta M Kommerce Pvt Ltd