Vendor Terms

VENDOR TERMS & CONDITIONS Effective Date: [Insert Date] Company: Kratuchat.ai (operated by Jatta M Kommerce Pvt Ltd) 1. INTRODUCTION This Vendor Terms & Conditions Agreement (“Agreement”) governs the relationship between Kratuchat.ai (“Company”, “we”, “our”) and the Vendor/Partner (“Vendor”, “you”). By engaging with Kratuchat.ai as a vendor, reseller, affiliate, or service provider, you agree to comply with these Terms. 2. SCOPE OF ENGAGEMENT The Vendor may provide one or more of the following services: Software development / technical services Marketing / lead generation Reselling Kratuchat.ai services Integration or API-related services Customer onboarding / support Specific scope, deliverables, and timelines shall be defined in a separate agreement or purchase order. 3. VENDOR OBLIGATIONS The Vendor agrees to: Provide services professionally and in a timely manner Comply with all applicable laws and regulations Maintain confidentiality of all company and customer data Follow Meta (WhatsApp) policies where applicable Avoid misleading or false representations of Kratuchat.ai 4. META & WHATSAPP COMPLIANCE If the Vendor is involved in messaging, onboarding, or reselling: You must comply with: WhatsApp Business Policy Meta Platform Terms You must NOT: Send spam or unauthorized messages Use purchased or scraped contact lists Misuse customer data Violation may result in: Immediate termination Legal action (if required) 5. PAYMENT TERMS Payment structure (fixed / commission / revenue share) will be defined separately Payments will be processed within agreed timelines (e.g., 15–30 days) Invoices must be valid and compliant The Company reserves the right to: Withhold payments in case of breach Adjust payouts for refunds, chargebacks, or disputes 6. COMMISSION / RESELLER TERMS (IF APPLICABLE) Vendors acting as resellers may earn commission or margin Commission structure will be defined separately Commission may be withheld if: Customer violates terms Fraudulent acquisition is detected 7. CONFIDENTIALITY The Vendor agrees to keep confidential: Business data Customer information Pricing and internal strategies Technical architecture This obligation continues even after termination. 8. DATA PROTECTION Vendor must handle all user data securely Must NOT store, sell, or misuse customer data Must follow applicable data protection laws (India DPDP, GDPR if applicable) 9. INTELLECTUAL PROPERTY All intellectual property of Kratuchat.ai remains the exclusive property of the Company Vendor may not copy, resell, or reuse proprietary systems without permission Any work created specifically for the Company shall belong to Kratuchat.ai unless otherwise agreed. 10. NON-COMPETE / NON-SOLICITATION (OPTIONAL BUT RECOMMENDED) During the engagement and for [6–12 months] after termination, the Vendor shall NOT: Directly compete using similar proprietary systems Solicit Kratuchat.ai clients or employees 11. SERVICE QUALITY & SLA Vendor must meet agreed service levels Delays or poor quality may lead to penalties or termination 12. TERMINATION Either party may terminate: With prior written notice (e.g., 15–30 days) Immediately in case of breach Upon termination: All access must be revoked Confidential data must be returned or deleted 13. INDEMNIFICATION The Vendor agrees to indemnify Kratuchat.ai against: Legal claims Damages due to vendor negligence Violation of laws or third-party rights 14. LIMITATION OF LIABILITY Kratuchat.ai shall NOT be liable for: Indirect or consequential damages Loss of business or profits Third-party service failures (e.g., WhatsApp downtime) 15. RELATIONSHIP This Agreement does NOT create: Employment relationship Partnership or joint venture Vendor acts as an independent contractor. 16. GOVERNING LAW This Agreement shall be governed by the laws of India. Jurisdiction: Courts of Bangalore, Karnataka 17. AMENDMENTS Kratuchat.ai reserves the right to update these Terms at any time. Continued engagement implies acceptance of updated Terms. 18. CONTACT 📧 Email: support@kratuchat.ai 📍 Company: Jatta M Kommerce Pvt Ltd