Vendor Terms & Conditions

1. INTRODUCTION

This Vendor Terms & Conditions Agreement (“Agreement”) governs the relationship between Kratuchat.ai (“Company”, “we”, “our”) and the Vendor/Partner (“Vendor”, “you”). By engaging with Kratuchat.ai as a vendor, reseller, affiliate, or service provider, you agree to comply with these Terms.

2. SCOPE OF ENGAGEMENT

The Vendor may provide one or more of the following services:

• Software development / technical services
• Marketing / lead generation
• Reselling Kratuchat.ai services
• Integration or API-related services
• Customer onboarding / support

Specific scope, deliverables, and timelines shall be defined in a separate agreement or purchase order.

3. VENDOR OBLIGATIONS

The Vendor agrees to:

• Provide services professionally and in a timely manner
• Comply with all applicable laws and regulations
• Maintain confidentiality of all company and customer data
• Follow Meta (WhatsApp) policies where applicable
• Avoid misleading or false representations of Kratuchat.ai

5. PAYMENT TERMS

• Payment structure will be defined separately.
• Payments will be processed within agreed timelines (e.g., 15–30 days).
• Invoices must be valid and compliant.

6. COMMISSION / RESELLER TERMS

Vendors acting as resellers may earn commission or margin. Commission may be withheld if a customer violates terms or fraudulent acquisition is detected.

7. CONFIDENTIALITY

The Vendor agrees to keep confidential business data, customer info, pricing, and technical architecture. This obligation continues even after termination.

8. DATA PROTECTION

Vendor must handle all user data securely and follow applicable laws (India DPDP, GDPR). Vendor must NOT store, sell, or misuse customer data.

9. INTELLECTUAL PROPERTY

All intellectual property of KratuChat.ai remains exclusive property of the Company. Any work created specifically for the Company shall belong to Kratuchat.ai unless otherwise agreed.

11. SERVICE QUALITY & SLA

Vendor must meet agreed service levels. Delays or poor quality may lead to penalties or termination.

12. TERMINATION

Either party may terminate with prior written notice (15–30 days) or immediately in case of breach. Upon termination, all access must be revoked and confidential data returned/deleted.

13. INDEMNIFICATION

The Vendor agrees to indemnify Kratuchat.ai against legal claims, damages due to negligence, or violation of laws.

14. LIMITATION OF LIABILITY

Kratuchat.ai shall NOT be liable for indirect damages, loss of business, or third-party service failures (e.g., WhatsApp downtime).

15. RELATIONSHIP

Vendor acts as an independent contractor. This Agreement does NOT create employment, partnership, or joint venture.

16. GOVERNING LAW

This Agreement shall be governed by the laws of India. Jurisdiction: Courts of Bangalore, Karnataka.

17. AMENDMENTS

Kratuchat.ai reserves the right to update these Terms at any time. Continued engagement implies acceptance of updated Terms.

18. CONTACT